Patient feedback and complaints

Share your appreciation, comments or concerns.

If you wish to give us immediate feedback, talk to the BPAS Fertility Quality Manager on 03450 130 123 or any other staff member.

You can also:

  • Complete your patient survey
  • Contact BPAS Fertility Quality Manager via the following methods:

Email: BPASFertilityFeedback@bpas.org

Post:
BPAS Fertility Quality Manager,
BPAS Fertility,
1-5 Christopher Place,
Chalton Street,
London,
NW1 1JF

Phone: 03450 130 123

Formal complaints are made in writing to the BPAS Fertility Quality Manager. 

You can also rate your experience at www.HFEA.gov.uk and click ‘Choose a clinic’.